Return
Returns & Exchanges are accepted for EP Jewels pieces only received within 30 days of purchase and require a $10 shipping/handling fee on refunds and $5 shipping/handling fee on exchanges.
Shipping fees are nonrefundable.
EP Timeless pieces are handcrafted just for you, therefore, all sales are final.
For any questions please email timeless@epjewels.co before placing your order - our EP Team is happy to help guide you.
Click here to get started with your exchange or return for EP Jewels pieces only :)
For International orders, please email contact@epjewels.co
Returns or exchanges requested past 30 days of delivery will be reviewed by our team & accommodated on a case by case basis. Please email us at contact@epjewels.co with a brief description of your inquiry + your order # so we can best help!
E-Gift Cards are delivered via email & contain instructions on how to redeem/add to your Apple Wallet for quick and easy checkout!
Shipping Protection & Lost Packages
EP Jewels is not responsible for packages that are lost, stolen, or damaged in transit once they have been handed to the carrier. Shipping protection is available through Route at checkout. Without Route, EP Jewels will not replace or refund the order. This includes packages that tracking shows as delivered and packages lost by the carrier.
If you purchased Route protection, file your claim directly with Route at route.com or through the Route app. Route will handle replacement or reimbursement under its terms.
For signature-required shipments, the carrier’s signed proof of delivery confirms that the order was delivered. Please make sure your shipping address is complete and accurate when you check out. EP Jewels is not responsible for orders sent to an incorrect address entered by the customer.
All sales are final for the following pieces:
EP Timeless
all earrings
sale purchases
jewelry boxes
jewelry boxes
custom collection orders
preorder orders
e-gift card purchases
mystery boxes
pop up purchases
By shopping with us, you agree to these terms.
