EP JEWELS Refund Policy 

Updated: July 26, 2022


All EP JEWELS are non-returnable and non-refundable. However, an exchange may be considered only on an individual basis and/or due to a damaged product (within 7 days of delivery). Any request for an exchange must be by written email within 7 days of delivery. Please email

NOTE : If a product is damaged by a customer not caring for / overusing the product, EP JEWELS is NOT responsible for an exchange. Please refer to the 'Jewelry Care' page to learn more about your pieces !! 

After 7 days of delivery, there will be NO exchanges.


If Return / Exchange is Approved :

There will be an additional shipping fee of $14 which can be paid via - 


PayPal :

We will send you a return label, to ship your item, once we receive payment.

As soon as we receive your package & review the condition, we will issue your refund / exchange.


Custom / Personalized Orders :


There are NO cancellations, NO changes, NO exchanges, NO returns and/or NO refunds once custom order is purchased.


EP JEWELS E-Gift Cards :

E-Gift Cards are delivered by email & contain instructions on how to redeem / add them to your Apple Wallet for quick and easy checkout !!

*Please note our E-Gift Cards are Final Sale & can ONLY be used on domestic orders*

By purchasing from EP JEWELS, you accept and agree to these terms & service.