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Frequently Asked Questions

About

What is Timeless?
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EP Timeless is the first fine jewelry collection designed by EP. Crafted in solid 14K gold and lab diamonds. Every detail from the weight, the shine, to the setting is elevated. These are more than accessories, they’re classic pieces meant to live in your collection forever.

What is the difference between EP Jewels and EP Timeless?
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EP Timeless is made of solid 14K gold crafted for lasting everyday wear with a refined fine jewelry finish. As a precious metal with value, it’s an investment piece, designed to live in your collection forever & be passed down for generations.

EP Jewels is made of 925 sterling silver with 14K gold plating offering a classic finish at a more accessible price point - thoughtfully made for statement styling & effortless wear.

What does “Timeless” mean in the context of the brand?
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“Timeless” means forever - in style, in quality and in meaning. This collection is fine jewelry created to carry memories, evolve with you and be worn every day. EP Timeless pieces are made be both personal and lasting.

How should I choose my first EP Timeless piece?
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The choice is all yours - Timeless is all about building a collection you see yourself wearing for years to come. Evange’s first piece was the Initial Pinky Ring (customized with ERP) & a personal favorite she’s worn every day since 2024. Our dainty bands are also a beautiful first addition - classic, refined & designed to stack every day. Whichever piece you choose, you’re starting your forever collection & that’s the best part.

Can I visit Timeless in person?
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At this time, Timeless is available online only.

Will EP Timeless always be available?
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Yes - it’s a permanent addition to EP Jewels. EP Timeless is the beginning of our fine jewelry chapter. What starts with core pieces will grow into wedding bands, engagement rings, friendship rings and custom, one of one designs. As our community grows, we grow with you!

Orders

Can I change or cancel my order once it's placed?
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Please email timeless@epjewels.co as soon as possible. While we’ll do our best to help, changes may not be possible once your order has been sent to our jeweler.

Are Timeless pieces ready to ship?
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All Timeless pieces are made to order & require 4–5 weeks for production and thereafter will be shipped to you. This timeline allows each piece to be individually crafted, finished and packaged with care.

Is my Timeless package insured?
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All Timeless orders include the option to add Route shipping protection at checkout. Route provides coverage for loss, theft, or damage during transit.

Orders placed without Route protection are not eligible for replacement once marked as delivered by the carrier.
*Once an order has shipped, EP Timeless is not responsible for delays caused by the carrier, customs processing, or local delivery services. Shipping protection through Route is recommended for added peace of mind.*

Quality

Are your diamonds certified?
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Yes. All Timeless diamonds are verified by IGI. Certification is not included for stones under 1ct.

Do you work with natural diamonds?
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Timeless pieces are crafted with lab-grown diamonds. For natural diamonds and/or custom one of one inquires please email timeless@epjewels.co with your request so we can see what you have in mind and work together to bring it to life!

Will there be options for solid 14k yellow gold & white gold?
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Yes - each ring in the collection will be offered in solid 14K yellow gold and white gold. Both metals are the same fine jewelry quality and durability, designed for daily wear and made to last forever.

Sizing

How do I know my ring size?
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Please click here for our printable ring sizing guide with instructions to help you find the right fit prior to purchasing.

EP Timeless pieces are made just for you & cannot be returned, exchanged or resized.

What ring sizes will be available?
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All EP Timeless rings will be offered in sizes 1–9 (+ half sizes) so you can choose the fit that feels best. Please see here (add link) for our printable ring sizing guide with instructions to help you find the right fit prior to purchasing.

Can Timeless pieces be resized?
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At this time, Timeless pieces cannot be resized. We recommend carefully confirming your size using our size guide (add link) before placing an order, as we are unable to assist with fit adjustments after production.

Warranty

Do you offer a warranty?
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Yes. EP Timeless pieces include a 1-year limited warranty from the date of purchase. Warranty covers any manufacturing related issues. The warranty does not cover normal wear and tear, scratches, accidental damage, third-party repairs, or lost items.

EP Timeless pieces are individually made just for you, therefore, all sales are final.

For more information on our warranty, click here.

Custom Inquiries

Do you take custom, one of one orders?
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Yes. For custom, one of one inquires please email timeless@epjewels.co with your request so we can see what you have in mind and work together to bring it to life!

Still need help? Email us. We’re here to help.
timeless@epjewels.co ➞

warranty

What’s Covered

EP Timeless pieces include a one-year limited warranty from the date of purchase, covering any manufacturing related issues under normal wear.

Examples of issues that may be covered include:

  • Manufacturing related problems with clasps or closures
  • Stone settings that loosen due to a production issue

If your piece is found to have a manufacturing defect, our team will work with you to repair or replace it.

What’s Not Covered

This warranty does not cover:

  • Normal wear and tear
  • Broken chains
  • Chipped, cracked, or lost stones
  • Surface wear such as scratches or dents
  • Damage from accidents, misuse, or improper care
  • Any alterations, resizing, or repairs performed by a third-party jeweler
  • Lost or stolen items

Fine jewelry is designed to be worn and loved and gentle signs of wear over time are a natural part of ownership.

How to Request Support

If you believe your piece may qualify for warranty support, please email timeless@epjewels.co within one year of your purchase.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the piece

Our team will review your request and guide you through the next steps. Please note that all warranty requests are subject to review before approval.

Classic, refined, personal.