EP FAQs - let’s chat!

Once your order is shipped from our warehouse, you will receive an email with your tracking information.

Yes!! We offer worldwide shipping with DHL International Express for fast delivery to your country!

Shipping times vary depending on location and the method selected at checkout, but once your order is processed & shipped, you'll receive a tracking number so you can follow it every step of the way!

Delivery times do not include weekends or holidays.

Shipping	Cost	Lead Time
Free US Shipping	$0 (FREE)	Order processing time: 2-3 business days Shipping time: 4–5 business days
Expedited US Shipping	$14	Order processing time: 2-3 business days Shipping time: 2-3 business days
UPS Signature Shipping (on orders $500+)	--	Order processing time: 2-3 business days Shipping time: 3-4 business days
DHL Express International Shipping	rates are calculated based on your country.	Order processing time: 2-3 business days Shipping time: 2-4 business days

Please allow 2-3 business days for processing your order. Once shipped the delivery time, depending on your location, is typically as follows;

Free Shipping: 5-6 business days, once processed.

Standard: 4 business days, once processed.

Expedited: 2-3 business days, once processed.

UPS Delivery: 4 business days, once processed. *signature required on ALL orders $500+*

DHL Express: 2-4 business days, once processed.

*note: customers are responsible for any and all customs fees that are incurred when your order arrives to your country.*

Each piece in our Custom Collection is made especially for you. We require 40 business days for production. Once your order is complete, it will be shipped and you’ll receive tracking information as soon as it’s on the way.

Click here to get started with your exchange or return :)

For International orders, please email contact@epjewels.co

Returns & Exchanges are accepted for items received within 30 days of purchase. Returns or exchanges requested past 30 days of purchase will be reviewed by our team & accommodated on a case by case basis. Please email us at contact@epjewels.co with your order # + a brief description of your request so we can best help!

Please email us a photo of the damage along with your order number and we’ll send a replacement as soon as possible!

If your order hasn’t shipped yet, we’re happy to make a change or cancel it. If it’s already on the way, we are unable to make changes to your order.

All sales are final for the following items: mystery boxes, preorder orders, custom collection orders, pop up purchases, sale purchases, e-gift card purchases

EP Jewels pieces are made from a genuine 925 sterling silver base and finished with 14k gold vermeil or rhodium plating. Our jewelry is not solid gold or gold filled, allowing us to offer high quality, unique designs & affordable pieces ranging from $50 to $250, designed for your everyday stack. With normal wear over time, the 14k gold plating may naturally fade, and pieces may begin to appear silver underneath.

Our pieces are designed to be worn daily. That said, we recommend avoiding direct contact with perfumes and lotions to help preserve their shine & plating over time!

Our jewelry is not solid gold or gold filled, which allows us to offer high-quality, affordable pieces ranging from $50–$250, designed for your everyday stack. EP Jewels pieces are made from a genuine 925 sterling silver base and finished with 14k gold vermeil or rhodium plating.

We recommend avoiding direct contact with lotions, perfumes, creams, and harsh chemicals, as these can affect the plating over time. When not in use, store your pieces in a protective pouch or jewelry box to help prevent scratching and tarnishing. With proper care, your jewelry will maintain its shine and beauty.

Our best sellers are 16” and 18” - perfect for layering and stacking.

Yes! Our Custom Collection Nameplates + Jumbo Initials are available once a month, during special drop windows - follow us on Instagram @epjewels for updates or click here to be notified when it’s reopen!

Yes - they're available during these once a month special drop windows - follow us on Instagram @epjewels for updates or click here to be notified for the next one!

Each piece in our Custom Collection is made especially for you. We require 40 business days for production. Once your order is complete, it will be shipped and you’ll receive tracking information as soon as it’s on the way.

Because each Custom Collection piece is made specifically for you, we do not offer returns or exchanges on custom orders.

EP restocks monthly on the 10th of every month. Restocks are guided by community requests and demand for sold out collections. Please note that not all pieces are restocked, so if you’re eyeing something special, we recommend grabbing it while it’s available.

For access to the most up to date information regarding restocks, we recommend signing up for our email list & follow us on Instagram @epjewels for real time updates!

If your preferred piece is out of stock, we recommend signing up for restock notifications on the product page. Once restocked, you will receive an email.

No worries! Please email **contact@epjewels.co** with your order # and we’ll apply the discount for you.

Yes! EP E-Gift Cards are the perfect way to treat someone special - and they never expire.

E-Gift Cards are delivered via email & contain instructions on how to redeem/add to your Apple Wallet for quick and easy checkout!

We will need you to confirm a few details for your safety & once confirmed, your order will be shipped!

We’re not hiring at the moment, but we’d still love to learn more about you. Please email jobs@epjewels.co with your resume, cover letter, and a brief introduction about yourself. We’ll be happy to keep you in mind for future opportunities.