SHIPPING

EP JEWELS Shipping Policy 

Updated: August 4, 2022 

Shipping :

Please allow 1-4 business days for processing BEFORE shipment. 
After the order is fulfilled & shipped out, delivery time is as follows;

For domestic customers, please allow 2-8 business days for item(s) to arrive 

For international customers, please allow 14-20 business days for item(s) to arrive

 

Shipping Selections Defined :

No Rushyou will receive your order within 5-8 business days once processed & shipped

Standard = you will receive your order within 3-5 business days once processed & shipped

Expedited = you will receive your order within 1-2 business days once processed & shipped

 

NOTE : Order processing during sale/promotions/restock/new releases may take longer due to high volume of orders. 

Once the order is fulfilled, a tracking number will be sent to the e-mail address that was entered at checkout. Pre-shipment status DOES NOT mean the order has shipped. Pre-shipment means that USPS has been advised of the tracking number (mailing label) that will be used to track your parcel once shipped.

 

Custom / Personalized Orders :

THE CUSTOM COLLECTION products require 18-22 business days to be produced, and will be shipped thereafter.

This is a custom order & is FINAL SALE once purchased.

There are NO cancellations, NO changes, NO exchanges, NO returns and/or NO refunds once custom order is purchased.

 

Lost / Stolen Packages :

EP JEWELS is NOT responsible for lost or stolen packages once you receive your tracking information and confirmation that your order has been shipped.

 

By purchasing from EP JEWELS, you accept and agree to these terms & service.