SHIPPING

EP JEWELS Shipping Policy 

Updated: November 22, 2022 

 

Shipping :

Please allow 1-4 business days for processing BEFORE shipment. 
After the order is fulfilled & shipped out, delivery time is as follows;
 

Domestic Delivery :

No Rush = 5-8 business days once processed & shipped

Standard = 3-5 business days once processed & shipped

Expedited = 1-2 business days once processed & shipped

 

International Delivery :

DHL Express 2-4 business days once processed & shipped

No Rush = 18-20 business days once processed & shipped

Standard = 14-16 business days once processed & shipped

Priority = 8-10 business days once processed & shipped

*EP JEWELS is NOT responsible for any international customs duties / fees*

 

NOTE : Order processing during sale/promotions/restock/new releases may take longer due to high volume of orders. 

Once the order is fulfilled, a tracking number will be sent to the e-mail address that was entered at checkout. Pre-shipment status does NOT mean the order has shipped. Pre-shipment means that USPS has been advised of the tracking number (mailing label) that will be used to track your parcel once shipped.

 

Custom / Personalized Orders :

THE CUSTOM COLLECTION products require 28 business days to be produced, and will be shipped thereafter.

This is a custom order & is FINAL SALE once purchased.

There are NO cancellations, NO changes, NO exchanges, NO returns and/or NO refunds once custom order is purchased.

 

Lost / Stolen Packages :

EP JEWELS is NOT responsible for lost or stolen packages once you receive your tracking information and confirmation that your order has been shipped.

 

Successfully Delivered Packages : 

EP JEWELS is NOT responsible for any packages that  have been successfully delivered via your courier. If, for whatever reason, there is a concern with your delivery, it must be by written email within 7 days of your delivery. Please email contact@epjewels.co

NOTE : any emailed concerns regarding a successfully delivered parcel after our 7 day policy, is NOT our responsibility. 

 

By purchasing from EP JEWELS, you accept and agree to these terms & service.